Bet69 Privacy Policy — Our Full Commitment to Protecting Your Information

Bet69 ("we", "the platform") is a trusted online gaming platform in Bangladesh. We believe every player's personal data belongs to them — and safeguarding that data is our highest responsibility.

This Privacy Policy clearly sets out what information bet69 collects, the purposes for which it is used, how long it is retained, and how it is protected. After reading this policy, you can be confident that your data is in safe hands at bet69.

Bet69 follows international best practices for data protection. Our systems are secured with 128-bit SSL encryption, and our security team monitors for potential threats around the clock.

Bet69 collects only the information genuinely needed to provide our services. We have no interest in collecting data beyond what is necessary.

Additionally, when you contact us — via live chat, email, or social media — those conversations may be stored for the purpose of improving our service quality.

Bet69 uses the data it collects solely for the following legitimate purposes:

• Account Management: To create, maintain, and secure your account.
• Service Delivery: To ensure the smooth operation of gaming, betting, and payment services.
• Security verification: To prevent fraud, money laundering, and other illegal activities.
• Age verification: To prevent individuals under 18 from creating an account.
• Customer service: To address your complaints and questions accurately.
• Promotions & offers: To send you relevant bonuses and offers based on your preferences.
• Responsible gaming: In detecting unusual gaming patterns and providing appropriate support.
• Service Improvement: To enhance the overall platform experience.

Bet69 never sells your data or shares it with third parties unnecessarily. However, limited sharing may occur in the following circumstances to deliver our services:

• Service Provider Partners: Payment processors (bKash, Nagad, Rocket), game providers — only the information necessary to complete the service.
• Legal Obligations: Information may be disclosed pursuant to a court order or a lawful request from a government authority.
• Fraud prevention: Information may be shared with regulatory authorities in connection with investigations into financial fraud or money laundering.
• Business Transfers: In the event of a company merger or acquisition — however, this policy will remain in effect.

All third-party partners are contractually required to comply with bet69's privacy standards.

Bet69 follows the highest industry standards to protect your data, with security measures in place at both the technical and administrative levels.

• SSL Encryption: 128-bit SSL is used for all data transfers.
• Data encryption: Sensitive data stored on servers is encrypted with AES-256.
• Two-factor verification: Enable 2FA on your login for an extra layer of security.
• Firewall: An advanced firewall system keeps our servers protected.
• Security audit: Security audits are conducted regularly by third parties.
• Access Controls: Only authorized personnel have access to specific data.

Bet69 uses cookies and similar technologies to keep its website and app running smoothly and to personalise your experience.

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Performance cookies: Used to monitor and improve platform performance.
• Preference cookies: To remember your preferences such as language, theme, and other settings.
• Analytics Cookies: To analyse platform usage patterns.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some bet69 features to stop working properly.

Bet69 does not retain your data for longer than necessary. However, certain information must be kept for a defined period due to legal and regulatory obligations.

• Account Information: For the duration of the active account and 5 years after closure.
• Financial Transactions: Up to 7 years in accordance with the laws of Bangladesh.
• Gaming log: 2 years for service improvement and dispute resolution.
• Communication Records: Support conversations retained for up to 1 year.
• Cookies Data: 30 days to 2 years, depending on the type.

After the specified period, data is permanently deleted or anonymised so that individuals can no longer be identified.

You have a number of important rights regarding your personal data. bet69 fully respects and upholds these rights.

• Right to know: You may request details of what personal information we are storing about you.
• Right to Rectification: You can correct any information that is inaccurate or out of date.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to restrict processing: You can restrict the use of your data in certain circumstances.
• Right to data portability: You can request a copy of your data at any time.
• Right to Object: You have the right to object to marketing communications.

To exercise any of these rights, please contact our support team. We will endeavour to respond within 30 business days.

Bet69 strictly prohibits use of the platform by anyone under 18. We have no intention of collecting or processing data from minors.

• Date of birth is verified at the time of registration.
• Proof of identity may be requested if there is any doubt.
• Accounts will be immediately closed upon identification of a minor.
• Parents may submit a request to close an account on behalf of their child.

Bet69 may update this Privacy Policy from time to time to reflect business developments, legal changes, or technological improvements.

• Advance notifications will be sent to your registered email address for any significant changes.
• The date of any changes will be noted at the top of this page.
• Continued use of the platform after a new policy is published will be considered acceptance of the changes.
• You have the right to close your account if you do not agree to the updated policy.

For any questions, complaints, or requests regarding the Privacy Policy, please contact us:

• Live Chat: Available on the platform 24/7.
• Email: [email protected] — response within 3 business days.
• FAQ: For General Inquiries FAQ Page View.